Active Caregiving Privacy Policy

Introduction

Thank you for visiting ActiveCaregiving.ca. Please read our Terms of Service and this Privacy Policy, as you must carefully agree to both documents in order to be permitted to use our service.

Definitions

Throughout this agreement, we may use certain words or phrases, and it is important that you understand their meaning. The list is not all-encompassing and no definition should be considered binding to the point that it renders this Agreement nonsensical:

"Active Caregiving", "ActiveCaregiving.ca", "We", "Us", or "Our" refers to Active Caregiving Incorporated.

"Service" refers to the services Active Caregiving provides.

"Client" refers to the individual whom our services are directly provided to.

"Caregiver" refers to the individual/s whom is taking care and responsibility for the client.

"You" refers to either the client and/or caregiver

"Care Partner" refers to the employee of Active Caregiving that provides you service.

"Site" refers to activecaregiving.ca

Information Collected

We collect certain personal information from you when you email or contact our site. This information is used to identify you, such as your name, email address, mailing address, date of birth, language preference, and any other information that we deem necessary for the purpose of providing you with our service or which you provide to us voluntarily. The information we collect from you, to the extent that it is private, is disclosed on in accordance with our Terms of Service and/or this Privacy Policy.

PHIPA, PIPEDA

In order for our Care Partners to provide you with quality care, we must collect your personal health information. We collect information that we deem necessary to safely provide you with care. Under PHIPA (Personal Health and Information Protection Act) we can collect, use and disclose to a third party your person health information. We may also indirectly collect information about the client from a caregiver if we deem the information necessary to provide care. We also may disclose information to a third party for purposes of communicating to other health professionals on the clients behalf. Under PIPEDA (Personal Information Protection and Electronic Documents Act), we may store electronic versions of your personal health information.

Right to Amend PHI in Writing

You have the right to amend your Personal Health Information and must provide the changes to us in writing.

Access to Your PHI

You may request and access your PHI dating back five years. We may request a processing fee, as well as per page fee.

Our Disclosure

You have a the right to request accounting reports of instances where Active Caregiving used your PHI for reasons other than providing care and payment. This request must be submitted in writing. We will provide accounting information with the date, and purpose of disclosure, dating back 5 years.

Use of Your Information

We may use your information to:

• Enhance or improve our users experience, our site, or our service.
• Transfer to third parties with your consent. These third parties may communicate directly to you, via email, direct mail, or another channel, or we communicate on behalf of these third parties
• Send emails about our site, or service, or respond to inquiries.
• Send emails, and updates about ActiveCaregiving.ca, including news and notifications about amended legal documents such as Terms of Service and this Privacy Policy.
• Send third party offers
• Aggregate information without personally identifying you to assist companies in knowing the demographics of consumers who are interested in their products
• Perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our site or service.

Release of your Information

At times it may become necessary or desirable to Active Caregiving, for legal purposes, to release your identifying and personal health information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may attempt to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either.

Commercial and Non Commercial Communications

By providing information to the ActiveCaregiving.ca email, that forms the basis of communications with you, such as contact information, you waive all rights to file complaints concerning unsolicited emails from ActiveCaregiving.ca since, by providing such information, you agree to receive communications from us or anyone else covered under this Privacy Policy. However, you may unsubscribe from certain communications by notifying us in writing.

Security Measures

We take certain measures to enhance the security of our website and service, as it is in our interest to do so. However, we make no representations as to the security or privacy of your information. It is in our interest to keep our website secure, as well as you electronic personal health information. We recommend that you use anti-virus software, firewalls, and other precautions to yourself from security threats which may also violate our system.

Amendments

We may amend this Agreement at our discretion. When we amend this Agreement, we will post the changes here as well as provide a noticeable display on the welcome page of the website, or email you to inform you that there has been a change. Your continued use of our service will constitute your acceptance of any such amendments.

Contact and Opt-out

How to contact us:

Email: info@activecaregiving.ca

or by phone, Wellington County (519) 803-7799, or Waterloo Region (519) 998-5929

How to Opt-out

Email us at info@caregiving, or your Care Partners email with the subject line Cancellation. Inform us that you no longer would like to be contact by Active Caregiving to receive information and updates, or to be a client of our services.

You may cancel your service with us by emailing us using the aforementioned email addresses, or contacting you Care Partner via phone.

Active Caregiving Terms of Service

Introduction

Thank you for visiting ActiveCaregiving.ca. Please read these Terms of Service and our Privacy Policy, as you must carefully agree to both documents in order to be permitted to use our service.

Definitions

Throughout this Agreement, we may use certain words or phrases, and it is important that you understand their meaning. The list is not all-emcompassing and no definition should be considered binding to the point that it renders this Agreement nonsensical:

"Active Caregiving", "ActiveCaregiving.ca", "We", "Us", or "Our" refers to Active Caregiving Incorporated.

"Service" refers to the services Active Caregiving provides.

"Client" refers to the individual whom our services are directly provided to.

"Caregiver" refers to the individual/s whom is taking care and responsibility for the client.

"You" refers to either the client and/or caregiver

"Care Partner" refers to the employee of Active Caregiving that provides you service.

"Site" refers to ActiveCaregiving.ca

What Active Caregiving Offers

We are an in home care and recreation service for adults and seniors. We provide a free in home and personal assessment for the client and caregiver. We create a customized, goal oriented Care and Activity plan which will be delivered to the client in their home, or residence. We also provide personal care, medication assistance, light housekeeping, and errand running service to our clients and caregiver, additional fees may apply.

Eligibility

In order to use our service, you must meet the requirements we have listed below:

• Our services are designed to meet the needs of adults 50 years and older, however we do not have a set age requirement, or cut off.
• You live within our catchment areas, Region of Waterloo Municipality, and Wellington County.
• You provide us with identifying and personal health information, and other information that we have deemed necessary to provide you with our service. Information is collected upon in home assessment and initial email and/or phone interview.
• You sign our Service Waiver

Nature of Service

Active Caregiving is designed to enhance the quality of life of individuals by assisting them to engage in activities that make them happy and feel fulfilled. In home care and recreation service is not a medical treatment. Personal care and medication assistance are provided based on information we collect from the client and caregiver. We do not claim to treat, or prevent disease or illness. We provide care to the client utilizing our recreational based model of care. Our services are not covered by OHIP, we are covered under Disability Coverage, for attendant care.

Code of Conduct

When using our site, you are responsible for your use, and you must not violate the laws of Canada, the Province of Ontario, or any other political entity having jurisdiction over this agreement. You must not engage with or communicate with ActiveCaregiving.ca if it involves any of the following:

• hacking, phishing, cracking, SQL inject, or otherwise compromise the security or integrity of activecaregiving.ca, service, or it's company's computers.
• Provide inaccurate information as a published review or comment, which is not based on a genuine experience with Active Caregiving Inc and it's Care Partner.
• Gaining unauthorized access to our website.
• Do anything which would violate the rights of any person.

Your Copyright

Active Caregiving must be assured that it has the right to use the content which you give us written permission to publish to our site. Such content may include, but is not limited to, photographs, videos, testimonials, reviews, audio, and other material. When you grant us permission and submit this information, you agree that you are granting us a non-exclusive, universal, irrevocable, commercial and non-commercial right to use, distribute, sell, publish, and otherwise make use of the content you submit to us.

Monitoring

We hold the right to monitor the amount of users that access our website. Any information that our user emails to us, from our site is collected and kept confidential. We hold the right to use your information to gain an understanding of our market, and apply what we learn to our marketing plan.

Payment

All service fees are not listed on our site. You must inquire by phone or email to find our list of fees. All fees are subject to change, and increase at our discretion. Payment must be made in Canadian dollars, by cheque, cash, or etransfer. You may make daily, weekly, or monthly payments.

Professional Advice

Active Caregiving is not a medical service, and any information provided on our site is not to be interpreted as medical advice. Our information is not intended to override the advice of a medical practitioner. Our service claims to enhance the quality of life, through being active and staying engaged in recreational activities. Our personal care and medication assistance service will be provided based on the limitations, requirements, and directions disclosed by the client and caregiver. We do not aim to treat, or prevent the progression of illness, our goal is to add joy and independence to your life as you encounter and live with acute and chronic health challenges.

Third Party Content

Active Caregiving Inc does not gaurentee the accurateness or assume responsibility for the content of any third party that is presented on our site.

Information Collection and use from the site

If you book an in-home assessment using the booking tool on our site, you agree to provide us with your first and last name, address and phone number. Upon our receipt of your email, we will collect and store the information you provided to us in our electronic database. We will use this information to contact you, as well as use for the purpose of understanding our client base and furthering our market strategies. Your information will be kept strictly confidential and only accessible to the employees of Active Caregiving Inc.

Personal Health Information collection, use, and disclosure

You agree to provide us with your identifying and personal health information during the in-home assessment, and as changes arise throughout your relationship with Active Caregiving Inc. We collect the information on a hard copy, which is later stored on Active Caregiving Inc's electronic database. Your information will be kept strictly confidential and only accessible to employees of Active Caregiving Inc. We collect, use, and only if necessary, disclose your information to a third party within the circle of care if it is deemed necessary. Information we collect is used for the sole purpose of providing safe care, and understanding our client base. The information we collect may include, but is not limited to, the following:

• Medical history (diagnosis, sensory and mobility impairment, allergies, mental health, and cognitive status).
• Medication name, times given, and dosage.
• Caregiver contact information and relation to client.
• Secondary contact information and relation to client and/or caregiver.
• Any and all contagious illnesses, this must be disclosed before Care Partner enters your home.
• Power of Attorney documentation.

Warranties

Active Caregiving does not provide any warranties for the users experience using our site. We cannot guarantee the availability of the server, or that any harmful components have accessed our site. Please use and access our site with this understanding.

Liability

In no way, shall Active Caregiving and its Care Partners be liable to our clients or website users for any direct or indirect, incidental, or punitive damages regarding your access to our website, email or phone interaction, exchange of information, or in person contact.

Indemnity

You agree to indemnify and hold us harmless for any claims by you or any third party which may arise from or relate to this Agreement or the provision of our service to you, including any damages caused by your use of our site or services.

Choice of Law

This Agreement shall be governed by the laws in the Province of Ontario. The offer and acceptance of this contract are deemed to have incurred in the Province of Ontario.

Disputes

You agree that any dispute arising from or relating to this Agreement will be heard solely by a court of competent jurisdiction in the Province of Ontario. Specifically, where the subject matter of a dispute is eligible for it, you agree that any disputes shall be heard solely within the Supreme court of Justice of Ontario - Small Claims Division ("Small Claims Court") in accordance with the Rules of the Small Claims Court, O. Reg. 258/98.

Force Majeure

You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labour shortages including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.

Severability

In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise enforceable, the Agreement will remain in force as though it had been entered into without that enforceable provision being included in it.

Non-Waiver

ActiveCaregiving.ca reserves all rights afforded to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.

Assignment of Rights

You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.

Agreement

This Agreement along with our Privacy Policy and other agreements establish the understanding of the agreement made between all parties accessing this website.

Amendments

We may amend this Agreement at our discretion. When we amend this Agreement, we will post the changes here as well as provide a noticeable display on the welcome page of the website, or email you to inform you that there has been a change. Your continued use of our service will signify your acceptance of any such amendments.

Active Caregiving Inc. Accessibility Statement

Active Caregiving Inc is dedicated to providing it users, and clients with accessible content, and services.

We will continue working towards a barrier free service, and meeting all the requirements set by Accessibility for Ontarians with Disability Act.

Please share with us any challenges you experience accessing information on our website by emailing us at info@activecaregiving.ca. We will work to address your concern as soon as possible. It is our goal to make our services reachable to any and all individuals regardless of their disability.